FAQs

Frequently Asked Questions

Q: Is it necessary to make an account before placing order?

A: No, it is not necessary to have an account to place your order. However, it only takes few steps to step up an account.

 

Q: I am having trouble placing my order. Is there any toll-free number where I can call for help?

A: Yes, please call at 1-855-313-1807 to avail 24/7 assistance. You also get the Live Help option on the website.

Q: What makes your Social Media Management service different at Hire Live Support?

A: Our ample knowledge and expertise in areas of diverse social networks enable us in bringing new management strategies and engagement tactics. Our marketing experience has provided us the potential in building unique marketing strategies to fulfill varied business objectives.

Q: How can I add Live Chat to my business website?

A: Follow these to add Live Chat to your website:

  • Sign up for your desired Live Chat plan
  • One of our Accounts manager will be in touch with you to assign agents and schedule training.
  • After training, we will provide you a widget code.
  • Place the code on your website and that's it. 

Q: How the support agents get retrained after certain period of time?

A: Our support agents maintain a direct contact with your company in order to ensure that if any modifications are made to your business processes and products/services, they are easily passed down to assigned team. Also, securely accessing the backend system of your company, our team will be notified for any changes. This ensures complex free training and boarding process.