It may seem like memorizing a syllabus and answering customers after evaluating their niche of questions. But, today, customer support is about helping, listening, solving complex problems, and even kicking sense into customers. It’s contagious and we require various stances to fill the void of perfection. Explore the 4 game-changing stances which will infuse an all-around customer support skillset in your existing competence.
This modern-day technology offers a feel of an interactive brick-and-mortar store with sound customer-reps laced with product knowledge, awaiting to interact with the visitors. Significantly, the ground reality is parallel to the documented analysis. It is noted that companies with the enabled live-chat support are twice as likely to convert visitors online. Why so? Customers require instant interactions. Explore 4 exclusive live-chat benefits that are broadly advantageous for e-commerce platforms.
Customer support offers great attention to detail when it comes to measuring customer satisfaction. For example insights on customer retention, backlogs, customer queries, and the number of orders. It also helps to scale FCR policy, which is “First Contact Resolution”. The FCR is an assurance that all customers get their queries solved with an exceptional first attempt and minimal rate of problem recurrence. Therefore, it’s an integral aspect of measuring the success of customer support. But, how about we boost FCR with Live Chat? Explore the easiest ways to boost your FCR via Live Chat Support.