E-Mail Management

Replying to E-mails can eat into your precious time, which can be better utilized to focus on your core business activities with strategic importance. Now HireLiveSupport can also follow up your e-mails and customer queries on your behalf. This service ensures that your customers are replied to promptly. Our highly skilled personnel keep the response times as LOW as one hour to meet the commitments you’ve made to your customers. By offering timely, consistent and expedient responsive support, you will improve customer satisfaction, customer loyalty and online sales.

Please contact us at our toll free number to discuss this option as the pricing will depend of the volume of emails you receive along with other related details.

We are using ticket based email management software which ensures that every email is replied in shortest possible time. The email skill routing is used to automatically route the email to concerned dept or expert in that area.

Implementation process:

• Signup with one of our packages.
• You will receive a welcome call from us within 12 hours.
• Assignment of 2 live agents for your website
• Agents will research about your product and services and prepare list of all possible questions
• Agents will seek appointment from you for training.
• Our technical department will mail you the script code for live chat software. You can simply copy and paste this code into your website
• After incorporating the code, you will see a new button for live chat on your website.
• Your customers can click on the live chat button for live help.

You can select from one of the three packages (For Email Management package, please contact us at Toll Free Number)